Privacy Policies
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The Amtel Group of Companies is currently taking an exercise to comply with the Personal Data Protection Act 2010 (“Act”), which is an Act, passed by the Malaysian government to regulate the processing of personal data in a commercial transaction. To comply with the Act, we are required to manage the Personal Data that we collect from you.
During the course of dealings between you and Amtel Holdings Berhad Group of Companies, our associated companies and/or our authorized resellers (collectively referred to as “we”, “us” or “our”), you will be requested to provide or has provided to us your Personal Data to be collected, used and processed in order for us to deliver the necessary notices, services and/or products in connection with our business. These are relevant in connection with our business process, execution, including delivery of notices, services and/or products, client relationship management, planning purposes in connection with future products, new product launches and events including promotional events with our affiliated companies and business partners within our product offerings. The following discloses our information gathering and dissemination practices:
  1. The Information We Collect
The Personal Data you provide will be collected, used and otherwise processed by us, amongst others, for the following purposes (“Purposes”):
  1. For registration of a user account with us;
  2. To complete transactions with you, manage and verify your products warranty or membership of our customer loyalty scheme  or any other programs where applicable;
  3. To be used for internal record keeping:
  4. To provide you information about our products and/or services;
  5. To obtain feedback and/or conduct surveys in relation to our products and/or services;
  6. To direct market to you;
  7. To understand and analyse our sales, your needs and preferences in respect of our products and/or services;
  8. To develop, enhance, market and provide products and/or services to meet your needs;
  9. To provide you with notices of our events;
  10. To enable you to participate in promotions and contests;
  11. To provide you warranty for the products and/or services and process exchanges or product returns;
  12. To send you updates and/or new product and/or service releases;
  13. To send you news and event updates, rewards and promotions, and other privileges;
  14. To improve our services;
  15. To respond to requests or complaints;    
  16. To comply with any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirement of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us; and
  17. Such other purposes relevant to the products and/or services provided by us.   
The Personal Data collected (whether online or otherwise) and processed by us may include but not limited to the following information:-
  1. Name, job title and company name;
  2. Age, gender, date of birth, national registration identity card number, passport number;
  3. Race, ethnic origin, nationality;
  4. Contact information including address, email address and phone number;
  5. Marital status, details of spouse, parents and/or children, income range, details of employment; and
  6. Such other relevant information to enable us to provide you our services and information of our products and/or services.
  1. Impact resulting from failure to supply Personal Data
The failure to supply such Personal Data will:
  1. Result in us being unable to provide you with the notices, services and/or products requested;
  2. Affect your ability to enter into any necessary agreement in relation to the purchase of our products and/or use our services; and/or
  3. Result in us being unable to update you on our latest products, services, promotions, events and or launches.
  1. Disclosure of your Information
We will keep your Personal Data confidential but you hereby consent and authorize us to disclose your personal data to the following parties, which may be located within or outside Malaysia, for reasons relating to the Purposes:-
  1. Any person to whom we are required to do so by law or in response to a competent or government agency;
  2. Our subsidiaries, associates, affiliates and/or members within our  group of companies;
  3. Our joint venture partners and/or business partners;
  4. Government agencies, statutory authorities and industry regulators
  5. Our auditors, consultants, accountants, lawyers or other financial or professional advisers; and
  6. Our appointed service providers.
We will not otherwise disclose your Personal Data to any other parties without your consent. However we will always take reasonable steps to ensure that your information used by third parties is in accordance with these policies.
  1. Security
Your Personal Data shall be stored either in hard copies in our offices or in servers and will be operated and/or used either by us or our service providers. Any Personal Data supplied by you will be retained by our organization as long as necessary for the fulfilment of the Purposes stated above. We are constantly reviewing our procedures to protect your Personal Data from unauthorized access, accidental loss and/or destruction through the use of appropriate technology and internal procedures.
Please be aware that communications over the Internet, such as e-mails/instant chat services etc, are not secure unless they have been encrypted. We will not accept responsibility for any unauthorized access or loss of Personal Data that is beyond our control.
  1. Changes to these Policies
We will keep these policies under review and changes may be made from time to time at our discretion without prior notice. We advise that you check this Personal Data policy which is available in our websites on a regular basis.
  1. Access and Correction of Personal Data
You may at any time access, correct or update your Personal Data given by signing-in and/or editing your personal profile in our Website where applicable. Alternatively, any such requests in relation to your Personal Data may be submitted to us by written request via:-
Designated Contact Person Customer Care Executives
Mailing Address Wisma Amtel, 
No 12, Jalan Pensyarah U1/28,
HICOM Glenmarie Industrial Park,
40150 Shah Alam,
Selangor Darul Ehsan
Fax No. +603 - 5567 3500
Email Address.
Any inquiries or complaints with respect to your Personal Data should also be channeled to the above. Your request is subject to the provisions of Personal Data Protection Act 2010 and we shall take all necessary measures to give effect to such correction(s).
7.    Your Consent & Withdrawal of Consent
In the event that you do not approve of our use of your Personal Data for any other purpose apart from the purpose for which your information was provided to us, you may inform us of this by writing to us at and we shall take all reasonable efforts to comply with your request.
We trust that you will consent and agree to the terms above with respect to the processing of your Personal Data by us. If we do not receive any response from you on the above, we shall assume that you are agreeable to the same.
This notice on Personal Data is issued in both English Language and Bahasa Malaysia. In the event of any inconsistencies between the English version and the Bahasa Malaysia version, the English version shall prevail.